General Questions

1Is it secure when transferring images via RWB's Web Portal?will you give security to my images?
Remove White Background does its best to secure all your data the best way possible. We use the latest technology & tools and practice it in a standardized way to ensure the security of your data so you can be sure nothing is going to be compromised. Yes we will give 100% security that your images will not share any place without your permission.
2 Do I have to sign up to use your service?
Yes, you have to Register, but it is very easy. You will need to fill out a few fields like your name, email, password, and then you will be able to start using our services immediately from the website.
3Can I ask for an image to be done as trial?
Yes we are offering two image trial please just Email Us and we will provide example work. Or you can just go to free trial page for submitting trial work.
4 What is your turnaround time?
Our turnaround time is 24 hours in generally. There are options you can choose from when you place an order accordingly via our Place order page

Upload and Download

1 Is it secure when transferring images via RWB's Web Portal?
You will be able to upload your images from our Web-Portal. You do not need an FTP account or any third-party application. You will find everything inside you will need.
2 How do I know my photos are ready to download?
You will be notified when images are on our server and ready for you to download. You can also check the status of the each job from Remove White Background's Service Portal.
3How do I download the completed images?
You can start downloading your images right away using the download link. You will be emailed upon job completion.
4Is it secure when transferring images via RWB's Web Portal?
Remove White Background does its best to secure all your data the best way possible. We use the latest technology & tools and practice it in a standardized way to ensure the security of your data so you can be sure nothing is going to be compromised. About Remove White Background Who do you work with? Where is Remove White Background located? Pricing How much do your charge per image? Can I get a quote and how do I ask for it? Do you offer volume discounts? Payments & Billing How do you accept payment? Is it possible to pay by bank wire? What is are your payment terms? Can you add my VAT ID to invoices?
5What image format do you accept?
JPEG is preferable, but any image format you know is accepted. :-) Please note that you will not be able to upload images as *.zip, *.rar or any other archived format.

Payment & Billing

1How do you accept payment?
We accept payment via PayPal & Payza, 2CheckOut, Skrill, Payoneer, Google Wallet along with all major debit / credit cards via PayPal & 2CheckOut.
2 Is it possible to pay by bank wire?
Yes, bank wire can be an option for regular clients who pay us on a weekly basis.
3What is are your payment terms?
We prefer you to pay us when you place an order. If you have regular jobs for us, you can choose "I will pay – later," which will be considered to be set up as a weekly account.
4Can you add my VAT ID to invoices?
It will already be there. When you update your billing information and VAT ID, the system will automatically update your VAT ID in each invoice accordingly. You can then print it to use it for your purpose to be served.
5What if I am not happy?
You will be given an unlimited number of revisions to find you the best result possible. However, we guarantee you 100% money back if you are not satisfied.

Pricing

1How much do your charge per image?
Our price starts at US $0.40 / Image. Pricing can be set upon image complexity as per samples given inside the Service Portal.
2Can I get a quote and how do I ask for it?
Sure, you can ask for a quote for your images. As said, everything you will need is inside. You will need to upload your images and click on "ASK FOR QUOATION HERE" instead of choosing any pre-existing pricing option.
3Do you offer volume discounts?
Yes, we offer discounts on bulk image processing. If you send us 1000+ images in a month, you will get a 5% discount on spent money, which will be added to your account wallet to be used for any future jobs.
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